Zales in Milford, CT Open now

Reviews about Zales

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  March 16, 2020, by Trixie Murphy
  This Zales store is the utmost horrible place I've ever been to. My fiance got a beautiful ring, within 2 months after getting it sized a diamond fell out. We also sent in to get a brand new eing made sonit will have no problems after w months of calling and aski g aboit thw new ring they finally looked into and said thwu cancelled rhe order becauaw rhwu no longer make the ring,.. seriously, thanka for calling. After all that we also put sizing beads to make the ring a size 5, they made the ring with the beads a size 3 which kills my finger. Then another diamond fell out in a different spot. Now when I went to go pick up my ring, they refused to give it to me because it's not my fiance and I don't have the "proper receipt". The service that has been provided was rude, I couldn't believe they refused to give me my ring after all the other times of dropping it off and picking it up with out it is was able to.. I'm still in shock and pissed!!! NEVER BUY A RING HERE, GO ELSE WHERE, YOU'LL GET PROBLEMS LIKE MINE AND RUDE SERVICE!! I'm ready to throw in the towel to get our money back for all these problems and I've only had the ring since Xmas 2015.
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  July 25, 2019, by Kat montiquez
  Terrible customer service. You stand near the counter and no one acknowledge you. I even took out my zales card to show that I was ready to buy! Needs more staff. It wasn't that busy. As I'm writing this I'm still waiting..... On a "hello"